This policy describes how Jinan Zhuoheng Extrusion Machinery Co., Ltd. (“Zhuoheng Extruder”, “we”, “our”) collects, uses, stores, and protects the information you provide when you visit zhuohengextruder.com, submit an inquiry, request a quote, or communicate with our sales and engineering team. We follow internationally recognized data protection principles relevant to B2B commercial activity.
SUMMARY · WHAT YOU NEED TO KNOW
The Short Version
Zhuoheng Extruder is a B2B manufacturer of industrial extrusion machinery and food/feed processing production lines. We collect contact and technical inquiry information only when you choose to send it to us — through our contact form, email, WhatsApp, or phone. We use that information solely to respond to your inquiry, prepare equipment quotes and plant layout drawings, deliver machinery, and provide technical support. We do not sell your personal data to third parties.
Like most modern websites, zhuohengextruder.com uses cookies and standard analytics tools to understand site traffic and improve the buyer experience. You can request access to, correction of, or deletion of your personal data at any time by emailing victorfeng6667@outlook.com.
SECTION / 01 · Who We Are
Jinan Zhuoheng Extrusion Machinery Co., Ltd. is a specialized B2B manufacturer of industrial extrusion systems, twin-screw extruders, food processing equipment, and automated processing lines headquartered in Jinan, Shandong Province, People’s Republic of China. We operate the website at zhuohengextruder.com and serve B2B clients — including food manufacturers, industrial processing plants, distributors, and wholesalers — across global markets.
For the purposes of this policy, Zhuoheng Extruder is the data controller responsible for the personal information collected through this website and through our sales and engineering communication channels.
SECTION / 02 · Information We Collect
We collect only the information necessary to respond to your inquiries and conduct ordinary B2B commercial activity. The categories of information we may collect include:
2.1 Information You Provide to Us
- Contact details: Name, company name, job title, email address, phone or WhatsApp number, and country/region of operation.
- Inquiry content: Technical specifications, required extrusion capacity, raw material characteristics, factory layout dimensions, processing parameters, or technical documents you submit through our inquiry forms or messaging channels.
- Commercial correspondence: Records of our communications with you, including emails, WhatsApp messages, quotation history, machine configuration proposals, and order documentation.
2.2 Information Collected Automatically
- Technical data: IP address, browser type, device type, operating system, language preference, and referring URL.
- Usage data: Pages visited, time spent on pages, interactive tool inputs (such as machinery calculators), and navigation paths.
- Cookies and similar technologies: See Section 05 below.
Note: We do not knowingly collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data). Please do not include such information in your machinery inquiries.
SECTION / 03 · How We Use Your Information
We use the information we collect for the following legitimate business purposes:
- To respond to your inquiries: Preparing machinery quotes, equipment sizing recommendations, raw material testing reports, factory layout plans, and custom processing proposals.
- To fulfill orders: Managing manufacturing schedules, custom machine assembly, testing, overseas shipping documentation, customs paperwork, and remote/onsite engineering installation guidance.
- To communicate with you: Sending order status updates, machinery testing/inspection videos, loading photos, shipping notifications, and technical support answers.
- To improve our website: Analyzing aggregated usage data to enhance site usability, technical calculators, and user experience.
- To comply with legal obligations: Including international trade regulations, export controls, tax, and customs requirements.
- To protect our legitimate interests: Securing our web infrastructure and protecting our business against fraud.
We do not use the personal information collected through this website for automated decision-making that produces legal or similarly significant effects on you.
SECTION / 04 · Legal Basis for Processing
Where applicable data protection laws (such as the EU General Data Protection Regulation or comparable regulations) require us to identify a legal basis for processing your personal data, we rely on one or more of the following grounds:
- Performance of a contract: When processing is necessary to take steps at your request prior to entering into a commercial contract (e.g., preparing extrusion line specifications or machinery quotes), or to fulfill a machine supply contract with you.
- Legitimate interests: When processing is necessary for the legitimate B2B commercial interests pursued by Zhuoheng Extruder, provided those interests do not override your fundamental rights.
- Consent: Where you have given us specific consent to process your data for a particular purpose (which you may withdraw at any time).
- Legal obligation: When we are required to process your data to comply with applicable trade and accounting laws.
SECTION / 05 · Cookies & Tracking Technologies
Our website uses cookies and similar technologies (such as local storage and analytics tags) to operate properly, remember your preferences, and analyze site traffic patterns.
5.1 Types of Cookies We Use
- Strictly necessary cookies: Required for fundamental website functionality, secure sessions, and system operation.
- Performance & analytics cookies: Help us understand how visitors interact with the site through aggregate statistics (e.g., Google Analytics).
- Functional cookies: Remember language choices, dynamic form inputs, or equipment calculation preferences to personalize your experience.
5.2 Managing Cookies
Most web browsers allow you to control, disable, or delete cookies via browser settings. Please note that disabling certain cookies may affect interactive features or layout elements on our website.For more information about cookies and how to control them, visit allaboutcookies.org.
SECTION / 06 · Third-Party Services
We utilize trusted third-party service providers to support our online infrastructure and B2B client services. These providers access information solely to perform specific technical tasks under strict confidentiality obligations:
- Web Hosting & CDN: To host and deliver our web pages reliably and securely.
- Analytics Providers: Such as Google Analytics, to process aggregate navigation statistics.
- Communication Tools: Including WhatsApp Business and encrypted email service providers for sales and technical inquiries.
- Logistics & Freight Partners: International freight forwarders and ocean shipping lines engaged after an order is placed to handle machinery delivery.
SECTION / 07 · Data Sharing & Disclosure
Zhuoheng Extruder does not sell, rent, or trade your personal information. We share information only under the following limited circumstances:
- With operational service providers as outlined in Section 06.
- With logistics, ocean shipping, and customs clearance agents when necessary to deliver extrusion equipment to your destination port or facility.
- With legal, financial, or compliance advisors bound by legal non-disclosure requirements.
- With legal or regulatory authorities when required by mandatory law, trade compliance regulations, or judicial orders.
SECTION / 08 · Data Retention
We retain personal information only for as long as necessary to fulfill the commercial and operational purposes described in this policy, including legal, accounting, export control, and equipment warranty duties.
- Inquiry data without subsequent order: Retained for up to 24 months to allow follow-up support on industrial project planning.
- Order & commercial records: Retained for the duration of the machinery lifetime and active warranty service period plus mandatory regulatory retention periods.
- Website analytics data: Retained in aggregated, anonymized form in according to our analytics configurations.
SECTION / 09 · Data Security
We employ technical and organizational safeguards to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include encrypted web traffic (SSL/HTTPS protocols), access control restrictions, and secured server environments.
However, no digital transmission over the internet or storage system can be guaranteed to be 100% secure. While we take commercially reasonable measures to safeguard your information, absolute security cannot be guaranteed.
SECTION / 10 · International Data Transfers
Zhuoheng Extruder is headquartered in Jinan, Shandong Province, China. Information you submit through zhuohengextruder.com or email channels will be transferred to and processed on secure systems located in China or in infrastructure locations maintained by our international hosting providers. We take precautions to ensure your data receives protection consistent with this policy regardless of processing location.
SECTION / 11 · Your Rights
Depending on your jurisdiction, you may hold certain rights regarding your personal data, including:
- Right of access: Request details or a copy of the personal data we hold about you.
- Right to rectification: Request correction of inaccurate contact or project specification data.
- Right to erasure: Request deletion of your personal data, subject to legal and contractual obligations.
- Right to object / restrict: Object to processing based on legitimate business interests or request limitations on data processing.
To exercise any of these rights, please contact us at victorfeng6667@outlook.com. We will handle and respond to your request in accordance with applicable data protection legislation.
SECTION / 12 · Children’s Privacy
Our website and industrial products are strictly intended for adult B2B buyers, plant engineers, commercial enterprise owners, and procurement professionals. We do not knowingly collect personal information from individuals under 16 years of age.
SECTION / 13 · Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our machinery operations, dynamic web features, or international compliance standards. Updated versions will be published on this page with a revised “Last Updated” date.
SECTION / 14 · Contact Us
If you have any questions, feedback, or requests regarding this Privacy Policy or our data management practices, please contact our team via the details below:
- Email: victorfeng6667@outlook.com
- Website: zhuohengextruder.com
- Company Name: Jinan Zhuoheng Extrusion Machinery Co., Ltd.
- Address: Town, Tianqiao District, Ji’nan, Shandong, China
- Subject line for privacy requests: Privacy Request —【 Seojason / Jinan Zhuoheng Extrusion Machinery Co., Ltd.】
